Code of Conduct

Introduction

This Code of Conduct establishes the ethical standards and principles that guide our professional behavior. As part of our team, it is essential that each employee knows and applies these principles to promote a respectful and efficient work environment that is aligned with our core values.

Firm Values

• Respect: We value, recognize and understand the qualities and rights of others.
• Responsibility: We act with initiative, punctuality and commitment in all our tasks.
• Honesty: We are sincere and act with consistency and authenticity.
• Service Attitude: We are willing and passionate about helping others.
• Constant Updating: We continuously train and improve ourselves to achieve excellence.
• Ethics: We act with professionalism and without deceit or bribery.
• Quality: We meet our customers' expectations.
• Compliance: We make commitments and act to meet objectives within the agreed timeframe.
• Added Value: We always seek to exceed our customers' expectations.
• Work Environment: We foster an environment of harmony and respect among colleagues.
• Recognition: We value good performance through incentives.
• Teamwork: We promote cohesion and solidarity to enhance results.
• Loyalty: We adhere to the Firm's goals and objectives, reinforcing and protecting the set of values it represents.
• Solidarity: We adhere to the causes and circumstances of others, offering support and collaboration in favor of a common goal.
• Spirit of Service: We serve others as we would like to be served.
• Tolerance: We make a greater effort to understand all people, respecting their beliefs and ways of behaving, without prejudging.

Standards of Conduct

General Behavior

• All employees must act in accordance with the Firm's values.
• Respectful and professional treatment is expected in all interactions, both internal and with customers.
• Employees must be punctual and fulfill their responsibilities.

Confidentiality

Confidentiality is a priority. Internal Firm and client information must not be shared with third parties without express authorization.

Use of Resources

The Firm's resources must be used responsibly and exclusively for work purposes.

Ethical Compliance

• Avoid conflicts of interest that compromise professional objectivity.
• Accepting bribes or engaging in corrupt practices is prohibited.

Communication and Transparency

The Firm promotes open and transparent communication.
Any irregularities or non-compliance should be reported immediately to superiors.

Professional Behavior with Clients

• Maintain a service attitude at all times, anticipating customer needs.
• Honesty and quality in the services rendered are the pillars of our relationship with our clients.

Internal Coexistence Rules

• Diversity and Inclusion: The Firm is committed to an inclusive environment, free of discrimination or harassment.
• Conflict Resolution: Conflicts should be resolved in a respectful manner, resorting to the Human Resources area if necessary.

Consequences of Noncompliance

Failure to comply with this Code of Conduct may result in disciplinary action, including:

• Warnings
• Suspensions
• Dismissal

The applicable sanction will depend on the seriousness of the offense.